<\/p>\n\n\n\n
Everything we do in a hospitality business ultimately benefits \u2018The Moment.\u2019 The Moment, when guest and employee meet and magic should happen. Literally everything we do in a hospitality business, both front and back of house, visible and invisible, serves The Moment. How terribly unfortunate, then, to have to observe that a very large portion of those moments completely fail?<\/p>\n\n\n\n
Did you really do everything for the perfect moment?<\/strong><\/p>\n\n\n\n Many of the challenges today's entrepreneur faces can ultimately be traced back to \"The Moment.\" During \"The Moment,\" a customer decides whether to spend more or less, and also whether or not to return to a business more often. During \"The Moment,\" a customer feels peace, love, and happiness. Or, conversely, stress, neglect, or disinterest. During \"The Moment,\" a customer experiences pleasant service, or the lack thereof. During \"The Moment,\" all entrepreneurial efforts come together. The customer might have visited as a result of your marketing campaign, and the employee is in great spirits due to your excellent employer branding.
Unfortunately, many entrepreneurs neglect \u2018The Moment\u2019 because they think they need to \"save\" their business elsewhere and let operations slide. So, these entrepreneurs call all their suppliers again asking if it can be cheaper. They once again trim the staff schedule and postpone necessary expenses. They rarely realize that with all these actions, they are only making things worse. It's the most common entrepreneurial mistake right now; it's like mopping with the faucet running full blast. No wonder customers don't return.<\/p>\n\n\n\n